PAY MY INVOICE ONLINE

If you are signed in, click on "Welcome YOUR COMPANY NAME" to the left of the shopping cart icon. Choose BILLING and then INVOICES. You can select the invoice(s) you choose to pay from there.


If you are not signed in, simply click here or click Sign In at the top of the page. Choose BILLING and then INVOICES. You can select the invoice(s) you choose to pay from there.


Please note: The Sign In link is located to the left of the shopping cart icon. If logged in, it will say Welcome YOUR COMPANY NAME. When you first log in you will be taken to your My Account Page. If logged in, you can always get back to your My Account page by clicking on the Welcome YOUR COMPANY NAME link at the top of your screen.



METHOD OF PAYMENT

You may pay by credit card or NET 30. We do not deliver C.O.D. We accept Visa, MasterCard, Discover, American Express and Pay Pal. Credit card orders are billed only on the day of shipping and only for products shipped. NET 30 accounts will be set up after credit is approved by Lyon Credit Services. Previously approved Net 30 customers that haven’t ordered within six months are subject to credit reapproval.


ORDERING INFORMATION


FIRST TIME CUSTOMERS   Prices listed on the website and in the catalog are wholesale. We are a wholesale company selling to the trade. Please supply us with your re-sale certificate with your initial order. All products must be ordered in the required minimums listed.


Minimum Opening Order: $350.00
Minimum Re-order: $150.00
($20.00 charge for orders under the minimum)


TO PLACE AN ORDER   Kalalou has made ordering even easier! Now you can place your orders online at www.kalalou.com 24 hours a day, 7 days a week. You may also fax or email your order anytime, or call our in-house sales department during regular business hours. Visit our Sales Team page at
www.kalalou.com/our-team.


TO REORDER ITEMS ONLINE   If you are not logged in, simply click here. Once on your My Account page, choose PURCHASES and then click on any previous order. From there you can place any item in your cart by choosing REORDER.


Please note: The Log In link is located to the left of the shopping cart icon at the top right of the page. If logged in, it will say Welcome YOUR COMPANY NAME. When you first log in you will be taken to your My Account Page. If logged in, you can always get back to your My Account page by clicking on the Welcome YOUR COMPANY NAME link at the top right of your screen.


Orders of in-stock merchandise usually ship within 48 hours. Due to high demand on particular items, backorders may take up to ten weeks.



SURCHARGE NOTICE

Due to the continued container cost increases associated with global shipping, Kalalou will be implementing a 10% surcharge (subject to change) on all orders. We are hopeful that this will be a temporary charge, as our intent is to remove this fee as soon as container costs have stabilized.

SHIPPING NOTES

Any packaged order that is canceled or returned will be subject to a 20% restocking fee. Oversize items which are “truck ship” only will be designated by a truck symbol. Don’t let this symbol scare you, and by all means, don’t interpret it as “costly shipping”. Kalalou shipping is Flat Rate Shipping based on your zone – weights/dimensions never affect your shipping cost!


FLAT RATE SHIPPING

In response to incredibly sharp freight cost increases impacting our industry, Kalalou has marginally modified its flat rate shipping platform which is to be applied to any order shipped or invoiced on and after June 21, 2021:


15% Flat Rate Shipping

MS


18.5% Flat Rate Shipping

AL | AR | FL | GA | IA | IL | IN | KS | KY | LA | MI | MO | NC |OH | OK | SC | TN | TX | VA | WI | WV


20.5% Flat Rate Shipping

AK | AZ | CA | CO | CT | DC | DE | HI | ID | MA | MD | ME | MN | MT | ND | NE | NH | NJ | NM | NV | NY |OR | PA | RI | SD | VT | WA | WY

RETURNS

Please call or fax our customer service department before to request to return merchandise. Call or email Customer Service within 30 days of receipt of merchandise to report damages, quality problems, or any dissatisfaction. Color and sizes may vary. All customer choice/buyer’s remorse returns are subject to a 20% restocking fee.


All of our products are hand-made. The hand-made quality and craftiness of our products is what sets our company apart. Color and size variations often occur and are not considered flaws. Hand-molded clay, hand-painted designs, hand-twisted iron and hand-applied finishes are guaranteed to vary from one product to another.


If a return is necessary for the situation and your order was sent via FedEx, we will provide a label to return the item to us. You can apply the label(s) to your box(es) and hand to your FedEx delivery driver at your next visit from them.


If a return is necessary for a freight item, we will coordinate with you and the freight company to pick up your item(s).

KALALOU ACCESSIBILITY STATEMENT

Kalalou is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.


To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.


We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at help@kalalou.com.



KALALOU

3844 West Northside Drive
Jackson, MS 39209

(800) 249-4229 (toll free) or (601) 366-4229


(888) 995-7078 (fax customer service)

(888) 202-4096 (fax sales)


sales@kalalou.com

help@kalalou.com (customer service)


OFFICE HOURS   Monday thru Friday, 8am – 5pm (CST)


www.kalalou.com

www.kalalou.com/our-team