CAREERS AT KALALOU

Kalalou - a leading wholesale company distributing the most unique, fun, and fascinating products to be found in the home accents, garden decor, and gift arenas. For nearly 37 years we have traveled the lesser-known corners of the world to bring to market "that look"... our look and a commitment to working with recycled/sustainable materials, and dedication to improving the lives of those within the regions we travel and work.


Submit your resume and cover letter to the email address below. Reference the position you are applying for in the subject line:


Email to:

careers@kalalou.com


CUSTOMER SERVICE REPRESENTATIVE / FULL-TIME



UPDATE: This position has been filled. Please feel free to submit your resume if you’d like us to keep it on file for future openings.


We are an importer of gift and home decorative accessories and have an immediate opening within our Customer Service department. We sell to both business-to-business and business-to-consumer with an established and growing customer base. We are seeking a dedicated Customer Service Professional to be trained in-house and assume a role in which you will take ownership in the care of our customers.


RESPONSIBILITIES & REQUIREMENTS:

  • • Genuine passion for providing exceptional customer service in our fast-growing team.
  • • Uphold company’s values and reputation as a frontline brand ambassador.
  • • Self-motivated, ability to prioritize and multi-task, highly organized and driven.
  • • Experience in customer service preferred.
  • • Excellent communication skills exhibiting warmth and empathy on the phone and through written correspondence.
  • • Able to think on your feet and make confident decisions.
  • • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • • Order processing & finalizing in a professional, timely manner.
  • • Basic computer skills.
  • • Willingness to continue to learn and grow with the position.
  • • Competitive spirit, positive attitude, and team oriented.
  • • Potential for travel to tradeshows.
  • • Answer incoming customer inquiries.
  • • Collaborate with management teams to stay updated on new products, services, and policies.
  • • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • • Offer support and solutions to customers in accordance with the company's customer service policies.
  • • Other duties as requested.

    • Job Type: Full-time


    Submit your resume and cover letter to the email address below. Reference CUSTOMER SERVICE REP / FULL TIME in the subject line:


    Email to:

    careers@kalalou.com

    SALES & MARKETING / FULL-TIME


    Marketing and Sales position opening in Jackson, MS. An exciting opportunity to work in the home accessory industry. Kalalou is looking for a few good people for their inside sales and marketing team. Come join a growing company that is a fun and great place to work. A great entry or re-entry career opportunity.


    Kalalou is a leading design and wholesaler of artistic Home and Outdoor Garden décor selling to the better retailers and designers around the country (www.kalalou.com).


    You will be contacting existing customers, inactive customers, and prospects to gain orders and reorders. The in-house sales and marketing team members travel 6 to 8 times a year to exciting trade shows across the country (Atlanta, Dallas, Las Vegas, High Point) to meet with and assist customers. Our customers are better independent home accessory stores, design firms and independent designers, garden, and furniture stores. After and between shows, you will follow up with customers in putting together their orders and making recommendations. The inside salesperson maintains and services their own customer base from our offices in Jackson, MS. Rather than traveling to see our customers in their stores, we work through our website using a “screen share” app just as if we were physically in front of the customer.


    THE IDEAL CANDIDATE POSSESSES:

  • • Good communications skills.
  • • Ability to interact with customers at trade shows and over the phone.
  • • Internet savvy, data entry skills for entering orders and general computer skills.
  • • Must have clear understandable diction over the phone.
  • • Self-motivated and disciplined. Looking for a career, not just a job.
  • • Desire and ability to learn superior sales and marketing skills.
  • • Sales experience is not necessary since we will train.
  • • Assertive skills, ability to be direct and to the point.
  • • You will be trained for several weeks by an industry professional in the skills and techniques of successful sales and marketing. You will continue to learn from our designers, our management team and our great base of customers.

    • COMPENSATION & BENEFITS:

  • • Base salary plus commissions, accompanied by a yearly bonus program.
  • • Medical, Dental and Vision Insurance
  • • 401k plan
  • • Paid Vacation and Holidays
  • • Paid Travel Expenses

    • Job Type: Full-time


    Submit your resume and cover letter to the email address below. Reference SALES & MARKETING in the subject line:


    Email to:

    careers@kalalou.com