10% surcharge on all product costs
Due to the continued container cost increases associated with global shipping, effective July 9, 2021, Kalalou will be implementing a 10% surcharge on all orders.
We are optimistic that this will be a temporary charge. In fact, our intent is to remove this fee as soon as container costs have stabilized. Until such time occurs, this surcharge will be applied to all orders placed and processed on and after July 9, 2021. For easy identification, this fee will be recorded on your invoices as “Container Fee”.
FLAT RATE SHIPPING
In response to incredibly sharp freight cost increases impacting our industry, Kalalou has marginally modified its flat rate shipping platform which is to be applied to any order shipped or invoiced on and after June 21, 2021:
15% Flat Rate Shipping
18.5% Flat Rate Shipping
AL | AR | FL | GA | IA | IL | IN | KS | KY | LA | MI | MO | NC |OH | OK | SC | TN | TX | VA | WI | WV
20.5% Flat Rate Shipping
AK | AZ | CA | CO | CT | DC | DE | HI | ID | MA | MD | ME | MN | MT | ND | NE | NH | NJ | NM | NV | NY |OR | PA | RI | SD | VT | WA | WY
FIRST TIME CUSTOMERS Prices listed on the website and in the catalog are wholesale. We are a wholesale company selling to the trade. Please supply us with your re-sale certificate with your initial order. All products must be ordered in the required minimums listed.
Minimum Opening Order: $350.00
Minimum Re-order: $150.00
($20.00 charge for orders under the minimum)
TO PLACE AN ORDER Kalalou has made ordering even easier! Now you can place your orders online at shop.kalalou.com 24 hours a day, 7 days a week. You may also fax or email your order anytime, or call our in-house sales department during regular business hours. Orders of in-stock merchandise usually ship within 48 hours. Due to high demand on particular items, backorders may take up to ten weeks.
METHOD OF PAYMENT You may pay by credit card or NET 30. We do not deliver C.O.D. We accept Visa, MasterCard, Discover and American Express. Credit card orders are billed only on the day of shipping and only for products shipped. NET 30 accounts will be set up after credit is approved by Lyon Credit Services. Previously approved Net 30 customers that haven’t ordered within six months are subject to credit reapproval.
Please call or fax our customer service department before to request to return merchandise. Call or email Customer Service within 30 days of receipt of merchandise to report damages, quality problems, or any dissatisfaction. Color and sizes may vary. All customer choice/buyer’s remorse returns are subject to a 20% restocking fee.
All of our products are hand-made. The hand-made quality and craftiness of our products is what sets our company apart. Color and size variations often occur and are not considered flaws. Hand-molded clay, hand-painted designs, hand-twisted iron and hand-applied finishes are guaranteed to vary from one product to another.
If a return is necessary for the situation and your order was sent via FedEx, we will provide a label to return the item to us. You can apply the label(s) to your box(es) and hand to your FedEx delivery driver at your next visit from them.
If a return is necessary for a freight item, we will coordinate with you and the freight company to pick up your item(s).
Kalalou's customer service team is trained to answer your questions, concerns, and quickly resolve any issues or needs you may have. They are an important part of the sales cycle. No question or issue is treated lightly as they view themselves as your support team. The incredible customer service crew at Kalalou look forward to visiting with you and are at your disposal from 8 to 5 (CST) Monday - Friday. To place an order please refer to Our Team.
3844 West Northside Drive
Jackson, MS 39209
(800) 249-4229 or (601) 366-4229
OFFICE HOURS Monday thru Friday, 8am – 5pm (CST)