PAY MY INVOICE ONLINE

If you are signed in, click on "Welcome YOUR COMPANY NAME" to the left of the shopping cart icon. Choose BILLING and then INVOICES. You can select the invoice(s) you choose to pay from there.


If you are not signed in, simply click here or click Sign In at the top of the page. Choose BILLING and then INVOICES. You can select the invoice(s) you choose to pay from there.


Please note: The Sign In link is located to the left of the shopping cart icon. If logged in, it will say Welcome YOUR COMPANY NAME. When you first log in you will be taken to your My Account Page. If logged in, you can always get back to your My Account page by clicking on the Welcome YOUR COMPANY NAME link at the top of your screen.



METHOD OF PAYMENT

You may pay by credit card or NET 30. We do not deliver C.O.D. We accept Visa, MasterCard, Discover, American Express and Pay Pal. Credit card orders are billed only on the day of shipping and only for products shipped. NET 30 accounts will be set up after credit is approved by Lyon Credit Services. Previously approved Net 30 customers that haven’t ordered within six months are subject to credit reapproval.


ORDERING INFORMATION


FIRST TIME CUSTOMERS   Prices listed on the website and in the catalog are wholesale. We are a wholesale company selling to the trade. Please supply us with your re-sale certificate with your initial order. All products must be ordered in the required minimums listed.


Minimum Opening Order: $350.00
Minimum Re-order: $150.00
($20.00 charge for orders under the minimum)


TO PLACE AN ORDER   Kalalou has made ordering even easier! Now you can place your orders online at www.kalalou.com 24 hours a day, 7 days a week. You may also fax or email your order anytime, or call our in-house sales department during regular business hours. Visit our Sales Team page at
www.kalalou.com/our-team.


TO REORDER ITEMS ONLINE   If you are not logged in, simply click here. Once on your My Account page, choose PURCHASES and then click on any previous order. From there you can place any item in your cart by choosing REORDER.


Please note: The Log In link is located to the left of the shopping cart icon at the top right of the page. If logged in, it will say Welcome YOUR COMPANY NAME. When you first log in you will be taken to your My Account Page. If logged in, you can always get back to your My Account page by clicking on the Welcome YOUR COMPANY NAME link at the top right of your screen.


Orders of in-stock merchandise usually ship within 48 hours. Due to high demand on particular items, backorders may take up to ten weeks.



SHIPPING NOTES

Any packaged order that is canceled or returned will be subject to a 20% restocking fee. Oversize items which are “truck ship” only will be designated by a truck symbol. Don’t let this symbol scare you, and by all means, don’t interpret it as “costly shipping”. Kalalou shipping is Flat Rate Shipping based on your zone – weights/dimensions never affect your shipping cost!


FLAT RATE SHIPPING

In response to incredibly sharp freight cost increases impacting our industry, Kalalou has marginally modified its flat rate shipping platform which is to be applied to any order shipped or invoiced on and after June 21, 2021:


15% Flat Rate Shipping

MS


18.5% Flat Rate Shipping

AL | AR | FL | GA | IA | IL | IN | KS | KY | LA | MI | MO | NC |OH | OK | SC | TN | TX | VA | WI | WV


20.5% Flat Rate Shipping

AK | AZ | CA | CO | CT | DC | DE | HI | ID | MA | MD | ME | MN | MT | ND | NE | NH | NJ | NM | NV | NY |OR | PA | RI | SD | VT | WA | WY

RETURNS

Please call or fax our customer service department before to request to return merchandise. Call or email Customer Service within 30 days of receipt of merchandise to report damages, quality problems, or any dissatisfaction. Color and sizes may vary. All customer choice/buyer’s remorse returns are subject to a 20% restocking fee.


All of our products are hand-made. The hand-made quality and craftiness of our products is what sets our company apart. Color and size variations often occur and are not considered flaws. Hand-molded clay, hand-painted designs, hand-twisted iron and hand-applied finishes are guaranteed to vary from one product to another.


If a return is necessary for the situation and your order was sent via FedEx, we will provide a label to return the item to us. You can apply the label(s) to your box(es) and hand to your FedEx delivery driver at your next visit from them.


If a return is necessary for a freight item, we will coordinate with you and the freight company to pick up your item(s).

Terms of Service

Mobile Message Service Terms and Conditions

Last updated: 01/09/2023

The KALALOU mobile message service (the "Service") is operated by KALALOU, Inc. (“KALALOU”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.


By consenting to KALALOU’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of KALALOU through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call lists. Text messages may be sent using an automatic telephone dialing system or other technology. Service related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).


You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with KALALOU. Your participation in this program is completely voluntary.


We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.


You may opt out of the Service at any time. If sending in the US, text the single keyword command STOP to +1 (866) 407-2871. You'll receive a one time opt out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other KALALOU mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (866) 407-2871 or email help@kalalou.com.


We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.


The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.


To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

PRIVACY POLICY

The personally identifiable information that you provide to us while placing an order, creating or updating an account or requesting a catalog (such as but not limited to your name, address and email address) may be used to make our future marketing efforts more efficient as well as other ways described in this policy. We may also collect personal information about you from third parties. If you prefer that we do not share your personally identifiable information with other third-party marketers, please email us at help@kalalou.com.


When you visit our website, we collect information about your visit that does not identify you personally. We use non-identifying and aggregate information to help determine the best design and functionality for our website.


OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


HOW TO CONTACT US

Should you have other questions or concerns about these privacy policies or would like to request deletion of your personal data, please send us an email at help@kalalou.com or call us at 1 (800) 366-4229.

KALALOU ACCESSIBILITY STATEMENT

Kalalou is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.


To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.


We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at help@kalalou.com.



KALALOU

3844 West Northside Drive
Jackson, MS 39209

(800) 249-4229 (toll free) or (601) 366-4229


(888) 995-7078 (fax customer service)

(888) 202-4096 (fax sales)


sales@kalalou.com

help@kalalou.com (customer service)


OFFICE HOURS   Monday thru Friday, 8am – 5pm (CST)


www.kalalou.com

www.kalalou.com/our-team