Please call or fax our customer service department before returning merchandise. Call or fax within 15 days of receipt of merchandise to report damages, quality problems, or any dissatisfaction. Color and sizes may vary. All returns are subject to a 20% restocking fee.
All of our products are hand-made. The hand-made quality and craftiness of our products is what sets our company apart.
Color and size variations often occur and are not considered flaws. Hand-molded clay, hand-painted designs, hand-twisted iron and hand-applied finishes are guaranteed to vary from one product to another.
Claim forms are included with each shipment.