Orders
First Time Customers
Prices listed on the website and in the catalog are wholesale. We are a wholesale company selling to the trade. Please supply us with your re-sale certificate with your initial order. We do not ship to residences or drop ship. All products must be ordered in the required minimums listed.
Minimum Opening Order: $350.00
Minimum Re-order: $150.00
($20.00 charge for orders under the minimum)
To Place an Order
Kalalou has made ordering even easier! Now you can place your orders online at shop.kalalou.com 24 hours a day, 7 days a week. You may also fax or email your order anytime, or call our in-house sales department during regular business hours. Orders of in-stock merchandise usually ship within 48 hours. Due to high demand on particular items, backorders may take up to six weeks. Backorders under $50.00 will be automatically cancelled.
Method Of Payment
You may pay by credit card or NET 30. We do not deliver C.O.D. We accept Visa, MasterCard, Discover and American Express. Credit card orders are billed only on the day of shipping and only for products shipped. NET 30 accounts will be set up after credit is approved by Lyon Credit Services. Previously approved Net 30 customers that haven’t ordered within six months are subject to credit reapproval.
Sales & Marketing
Kalalou is unique in product and service to our customers. After several years of having outside sales reps, we now have our own professionally trained in-house sales team. Our team is well informed after taking retail sales and marketing courses, working major markets and interacting with a variety of retailers across the country. They are here to share ideas and assist you in making good choices for your store. A few of the many things we do for our customers are:
• Share our best sellers for your type of store and geographic area.
• Give up to date availability of products and shipping lead times.
• Be a constant conduit of valuable information compiled and shared from all types of stores across the United States.
• Timely phone call reminders of what you have purchased, recommended reorders and updates on what is selling well that you may need to consider.
• Informing you of specials and opportunities to increase your profits.
• A quick review of our catalogue to save you time by sharing how the catalogue is organized and where products of interest are located.
• Assist you in keeping a good stock-to-sales ratio of Kalalou’s best sellers during your peak selling seasons.
• Our overall objective is assisting you in having the right product, at the right price, at the right time and in the right place in your store.
We are pleased to present our sales and marketing team and the states in which they work. Contact them at 800-249-4229. Their extensions are listed to the left.
Customer Service
Kalalou's customer service team is trained to answer your questions, concerns, and quickly resolve any issues or needs you may have. They are an important part of the sales cycle. No question or issue is treated lightly as they view themselves as your support team. The incredible customer service crew at Kalalou look forward to visiting with you and are at your disposal from 8 to 5 (central time zone) Monday - Friday. To place an order please refer to our sales team spotlighted in Sales and Marketing and to the left of this page.
Kalalou
3844 W Northside Drive, Jackson MS 39209
800-249-4229 or 601-366-4229
Office Hours: 8am – 5pm Monday thru Friday (cst)
Order online any time at shop.kalalou.com
Customer Service: fax 888-995-7078 | email help@kalalou.com
Sales: fax 888-202-4096 | email sales@kalalou.com
Returns
Please call or fax our customer service department before returning merchandise. Call or fax within 10-15 days of receipt of merchandise to report damages, quality problems, or any dissatisfaction. Color and sizes may vary.
All of our products are hand-made. The hand-made quality and craftiness of our products is what sets our company apart.
Color and size variations often occur and are not considered flaws. Hand-molded clay, hand-painted designs, hand-twisted iron and hand-applied finishes are guaranteed to vary from one product to another.
Claim forms are included with each shipment.
National Accounts
In addition to our sales associates, we are pleased to introduce our Key Accounts management team. With a combined 19 years of experience in working with the special needs of our Key Account customers, Josh and Sherry serve as an all-encompassing team that promotes and provides a level of service for the focused needs of your mail-order, web, custom project, or special needs multi-location retail business that is second to none.
Specializing in:
• Assistance in selection of samples and completion of product information sheets
• Providing appropriate mail-order/re-shipper packaging and testing requirements
• Providing services such as ticketing, labeling, and special routing/transportation requirements
• Time-line and inventory planning
• Custom product design/development
• Volume and direct import purchasing programs
Josh McKay
Phone: (800) 249-4229 Ext. 121
Fax: (888) 335-3705
Email: josh@kalalou.com
Sherry Williamson
Phone: (800) 249-4229 Ext. 212
Fax: (888) 335-3705
Email: sherry@kalalou.com
International Orders
All international orders, as well as Alaska and Hawaii orders must be prepaid only with a credit card or by wire transfer and must be shipped to a freight forwarder. Call for additional details.
Trouble Logging In?
If you have any problems logging into our website, please try any or all of the following:
1. Clear your cache and cookies. Go here for browser specific instructions. After you have done this, try to log in.
2. If you are using Internet Explorer, lower your security settings. To do this:
a. Click the Tools menu (In the menu bar at the top -or- in the upper right hand corner of window).
b. Choose Internet Options
c. Go to the Security tab.
d. Under “Select a zone to view or change security settings,” make sure Internet is selected (not Local intranet).
e. Under “Security level for this zone,” move the slider so that Medium-high or Medium is selected.
f. Press OK.
g. Try to log in.
3. Try to log in using a different browser from what you are currently using:
a. Firefox
b. Chrome
c. Safari
d. Opera
If you have tried all of these options and are still unable to gain access to your account, please contact us by email or phone so that we may work with you further.